Terms and Conditions

TERMS AND CONDITIONS

At Tears of the Dragon our aim is to provide our customers with individually tailored jewellery and an individual service. All products selected by you from this website and despatched by us are thoroughly checked and fit for purpose. However, we recognise that, from time to time and within the limitations of what can be represented on a web site, you may decide on receipt that a particular item does not suit.

We will make every endeavour to exchange or replace any item in order to ensure customer satisfaction; and/or we will make a full refund, subject to the terms and conditions below.

You should note that most of the jewellery advertised for sale on our site is unique and made by hand.  There may be rare times when an item advertised has already been sold before the site has been updated.  We will inform you if this has happened.

We can, of course, make to order on request.


Returns

You may return any item for a full refund for any reason of dissatisfaction, if you have notified us by email within 48 hours of the receipt of the item/s. (Exclusions apply – see below).

Postage is non-refundable.

Your payment (excluding postage) will be returned on receipt of the item/s with price label/s and accompanied by all original packaging, to our address in France (noted below) within 14 days of the initial email notification of returning the item/s.

Goods for return must be mailed by insured, signed-for delivery at the sender’s expense.


Return Exclusion

For reasons of health, we cannot accept the return of any earrings for pierced ears.


Damaged Goods

We have tested fully despatch methods and packaging and find that, only very rarely, will an item arrive damaged. If any item does arrive damaged, we will repair and return it to you, provided you have notified us by email within 48 hours of your receipt of the damaged item/s.

We can receive for repair earrings for pierced ears, under these circumstances. 

Damaged items may be repaired but repairs will be charged, if notice by email has not been made within 48 hours of receipt of the damaged goods.

Return Address:

Frances Benton
Prangey
71540 SOMMANT
France

POSTAGE & PACKAGING

We despatch all items by insured, signed for delivery by post from France, charging a standard rate of £9.50. In the event of an unusually large order, we will inform you in advance of any change to this delivery method or rate.

While porstage normally takes only a few days, you should allow 14 days minimum for delivery to the UK for items advertised on our website. Special orders may take longer; you will be advised of delivery times when you make a special order.

Mail to other countries may take longer and cost more; you will be advised of cost and delivery times when you make your order.